Juice Cleanse

While I am not educated in computer programming or repair I am knowledgeable and proficient enough to make computers do what I need and understand how that occurs. Because of my lack of formal training I never doubt what can be done with computers, I just assume that I do not know how to make it happen. Anything is possible. So when I hear of new smart devices or electronic conveniences that make our life easier, I figure it only a matter of time until someone compromises the security. 

In November 2019, the Los Angeles County District Attorney published a public service message warning travelers of using public USB charging stations.

http://da.lacounty.gov/about/inside-LADA/juice-jacking-criminals-use-public-usb-chargers-steal-data-ff

How it works

Criminals either conceal a computer in charging stations or load malware onto the stations. Much like credit card skimmers at gas pumps. When someone plugs their device into the charging station via USB the criminals computer can access the device.  Or the malware is transferred to the device so that the criminal can access at a later time. 

There have been mixed reactions to the LA County DA report. But no one is saying that it can’t been done. More likely it is the effort versus the reward. Snopes.com reported, "While it is technically possible for crooks to steal information or install malware via public USB ports, this practice doesn't appear to be widespread".

Best practice-Use your own charging cables with a transformer and plug directly into an AC outlet.

Lasers as keys

Another threat to smart devices or rather smart homes is lasers. Researchers at the University of Michigan have created attacks using focused light to manipulate smart speakers. From as far as one hundred yards researchers could transform their voice commands into light beams aimed at the speaker. Once beamed the speaker reacts as if someone were speaking to it.

The results of the discovery mean that criminals could trick smart speakers into opening garage doors, smart locks, lights, whatever security feature that is linked to the smart speaker.

In our brave new world one has to suspect that someone is always watching or listening. And no computer, mobile device, or now the things that charge them, are secure.

Find other posts on skimming, WiFi, and smart device security in my blog archive. 

Move the sign

Went to MVA to meet with a fingerprint services company. The local MVA is a smaller facility compared to the State headquarters. This location has two entrances at either end of a long single-story building. The original intent was that customers with registration issues would enter through one door and licensing through another. Over time the entrances have become generic and there is a check-in desk at the center of the building. So it doesn’t matter what entrance one uses. 

Outside of one entrance is a sign for the fingerprint services company. One would guess that customers would enter through the entrance next to the sign. Once inside customers find that the fingerprint office is at the other end of the building, closer to the other entrance.

I explain all of this because of what was observed while waiting. Inside the entrance opposite the fingerprint office is a Trooper stationed at a lectern. While waiting, I observed customers approach him several times with questions, some of which regarded the whereabouts of the fingerprint office. Appearing annoyed the Trooper would direct the customers to the other end of the building.

The Trooper is stationed there for building security, not information. But stationed at a lectern, in uniform, near an entrance is going to attract questions. It would not relieve all of the questions, but simply moving the fingerprint services sign to the building entrance outside of where the office is located would alleviate many.

Businesses large and small see this or don’t see it, a forest for the trees kind of thing. Simple solutions that will reduce stress on a job or person. Sometimes it is poor planning or the next great idea that wasn’t vetted at all levels.

Management makes changes for employee well-being or system improvement. If the people at the top are not completely familiar with the issue sometimes the change can actually cause problems. Management needs to see the problem from the source and get employee input at that level. Employees who identify problems have to be empowered to make “field” decisions that can quickly solve issues and improve service.

Sometimes simply moving a sign to a better position can make a world of difference. 

Can you buy an AR15 in Maryland?

NOTE: This post was updated in 2019 with current information regarding Maryland gun laws.

After a mass shooting, attention is focused on the availability of the weapon used. Most times that weapon is a semi-automatic, assault style, rifle. How did the person obtain the weapon and why is it available to public, are the questions usually asked. As you probably have figured out gun laws in the U.S. are convoluted. Laws on gun possession and sale differ from state to state. Too many to try to explain in a single post. For this blog the question raised is-Can you buy an AR15 in Maryland? The short answer is no.

However, the weapon used in the Dayton, Ohio shooting could be sold in Maryland. The Anderson Manufacturing .223 caliber AM-15 used by the Dayton shooter is currently not approved for sale by the Handgun Roster Board (See Guns approved for sale in Maryland below). But a similar gun, the .300 caliber AM-15 is approved for sale in Maryland. A "loophole" to Maryland's assault weapons ban. 

Assault style weapons

The federal government and some states have strict laws regarding the regulation and availability of fully automatic weapons or machine guns. What is more readily available are assault style weapons that are similar to what the military uses but in a semi-automatic capacity (firing one bullet and automatically reloading with each depression of the trigger). “AR15” is a type of civilian rifle modeled after what the U.S. military issues. Although it is a specific product the name is also used incorrectly to identify a wider variety of assault style weapons. When, in fact, there are many different manufacturers and models.

The Federal government banned semi-automatic assault style weapons in 1994. However, the ban expired in 2004 and those guns became legal for sale once again. Maryland banned the sale of what is defined as an “assault rifle” or ”assault long gun” in the Firearm Safety Act of 2013. The types of weapons included are what are commonly known as “AR15”s and all variants or copies. However, persons that legally possessed these types of weapons prior to October 1, 2013 could continue to possess them. They just couldn’t be sold within the state.

The Maryland State Police is tasked with regulating firearm sales in Maryland. This link, Maryland State Police Firearm Search, explains what can and cannot be possessed and sold. Other states with bans on the sale of assault style rifles are: California, Connecticut, Massachusetts, New Jersey, New York, and the District of Columbia.

Guns approved for sale in Maryland

In addition to regulating the sale of firearms, Maryland law also determines what guns can and cannot be sold in the State. Handguns manufactured after 1985 can only be sold in Maryland if the Handgun Roster Board has specifically approved it for sale and placed it on the Official Handgun Roster. The Handgun Roster Board is part of the Maryland State Police and consists of eleven members-The Secretary of the State police and ten people appointed by the Governor for terms of four years.

You may search manufacturers to determine if a handgun is on the handgun roster and legal for sale in Maryland thru this link.  Handgun Roster search

Waiting periods

Waiting periods and firearm sale laws are also being discussed in the news. Maryland has some of the strictest firearm laws in the country. 1995, 2000, and 2013 saw major legislation packages passed that restricted the sale and types of firearms that could be sold in Maryland. Even before that, in 1966, Maryland was one of the first states to pass legislation regarding waiting periods for purchasing handguns. Since 1966, a firearm dealer must wait seven days before the gun may be transferred to the purchaser. During this time, the Maryland State Police conducts it’s background check of the prospective purchaser. The Responsible Gun Safety Act of 2000 expanded the waiting period and background checks to include the private sale of handguns between individuals.

Only nine states and the District of Columbia currently have waiting periods-California, Florida, Hawaii, Illinois, Iowa, Maryland, Minnesota, New Jersey, and Rhode Island. Waiting periods for gun sales received a boost on February 20, 2018 when the Supreme Court dismissed a 2^nd Amendment challenge to California’s 10-day waiting period as a “reasonable safety” precaution.

Please feel free to share this post. See the blog archive for more information on buying guns in Maryland.

How to buy a gun in Maryland January 2017

Synopsis of Maryland gun laws

Maryland gun laws 

The Federal government and each state all have different firearm laws. States do not necessarily have reciprocity. What is permitted in your home state may be a felony in another state. Here is a synopsis of Maryland’s firearm laws based on common concerns. 

·     Maryland has been regulating handguns with background checks and requiring a seven-day waiting period since 1966. Firearms designated as “regulated” (handguns and 45 enumerated rifles) require background checks and a waiting period for being transferred. This includes private sales as well.Shotguns and some rifle sales are not regulated by the State and therefore require no State level background check. 

·     Sales and transfers between private citizens and at gun shows are regulated by the State and require a background check and seven-day wait before transferring.

·     Gun buyers must possess a license before purchasing a firearm, which includes a firearm training course

·     One handgun purchase is allowed every thirty days

·     All new handguns manufactured after January 1, 2003 must include an integrated mechanical safety device

·     Red Flag Law-Enables families and law enforcement to ask courts for an order to temporarily restrict firearms from people found to be a risk t themselves or others. 

·     Assault rifles or “AR15” variants are prohibited from sale

·     Bump stocks are banned in Maryland

·     Convicted domestic abusers are required to surrender guns to law enforcement or a firearms dealer. Law enforcement is permitted to remove firearms from the scene of an alleged act of domestic violence

·     Ammunition: If a person is prohibited from possessing firearms they are prohibited from possessing ammunition

·     Child access- A person may not store or leave a loaded firearm in a location where an unsupervised child may gain access

·     Concealed carry is prohibited unless issued a concealed carry permit regulated by the State

·     Transportation- A person may transport a firearm in a vehicle if unloaded and in an enclosed case or enclosed holster-to and from the place of purchase or repair; shooting range; sporting activities; hunting; dog training.

See also:

How to buy a gun in Maryland?

Can you buy an AR15 in Maryland?

ATF’s list of State laws and ordinances

CONVICTED? NEVER CONVICTED.

Note: This article was originally posted in 2014. It has been updated with new information.

Owning a business investigation company we often had clients who would come to us to perform self-background checks. They had had an indiscretion long ago and wondered if it would appear during an employment background check. Or they had records expunged and wanted to make sure that searches would not reveal the records. Every now and then we would find records that the client swore had been expunged.

The search techniques used and the diligence of the background check company can often uncover records thought to be vaporized by the delete key. As records become more digitized it is increasingly more difficult to erase yourself from the digital world. Just like the picture from a sophomore year party that a friend posted on your favorite social media page, once it’s out there-it’s out there. Removing it can be difficult and time-consuming.

EXPUNGED?

Similar to those unwanted pictures, records of your past, even expunged records, can be found in the digital world. The legal term “expunged” has different definitions in different States. Some allow for the records to be sealed and treat the case as it never happened. Some change the conviction to “dismissed” but the other details of the case are the same. In Maryland, it means to remove from public inspection. Although records are expunged, they are filed somewhere.  

Once you receive an order to have your record expunged and it is served, the judicial system possessing the record will remove it from its online court access. Anyone searching your name would not see the record. Contrary to what the fast working TV detectives would have us believe, there is not one government sourced database of criminal records. Records of arrests and adjudications are kept at the local courthouses and county jurisdictions. The closest to any semblance of a national database is the FBI’s fingerprint database, to which only law enforcement has access. See “National” record checks  Third-party vendors must rely on court reported data offered by State and local governments. 

As with your personal information and shopping habits, court data is downloaded, bought, and sold every day. Vendors collect the data from several sources. As the data is shared and stored and stored again it ends up in narrower access points allowing for the production of a single report.  If the vendor then resells that report, the record moves to another database. You get the idea. Just like the unwanted picture, although expunged from the government files, your record is sitting in who knows how many vendors databases waiting to be accessed.  

REMOVING THE RECORD 

The criminal record you had expunged was downloaded, bought, shared, compiled, stored, all the digital speak long before the record was expunged. The best, and least expensive, way to rid the record from existence is to deal with the source vendor directly. Most companies that deal with personal information are forthright about the data that they dispense and pride themselves on the accuracy, which means they are more than willing to help. Sending them a copy of the expungement order along with a request to have the record removed usually will suffice. The problem is finding all the places where the record is stored. This can be a tedious and long process for the individual. There are companies that will chase the record and do the work for you, but of course, fees are involved.

DISCLOSURE

Cities and states throughout the U.S. have enacted laws banning the criminal history question from employment applications. See Ban the Box 

In October 2018, a Massachusetts criminal justice reform bill went into effect that included further Ban the Box regulation. The new regulations include disclosure of misdemeanor convictions for three years (Previously was five). Also, employers cannot inquire about expunged records. Applicants that have had records expunged may legally answer “no record”.

The bottom line is, job seekers cannot be 100% sure that an expunged record will not turn up in a background search. If unsure, be honest about the existence of a record with the requester. Provide copies of the expungement order when the record is requested. However, know your rights within your state and handle the criminal records question per the law. You may not be required to answer.

Refer to the blog archive for more articles about criminal records in Employment

Communication is Key

Customer communication can solve many problems

Readers of this blog know that one of my customer service pet peeves is communication. Many headaches can be avoided by keeping customers informed. Even if it’s bad news, getting “in front” of the problem will result in better customer interaction and build trust in your business.

Communication with a company in which I’d completed business caused both irritation and satisfaction. Thompson Creek Window Company had installed windows. Touch-up work was necessary after the job was completed. Although scheduled for a month later the process was smooth and painless. There had been quoted a two-hour arrival window in a confirmation email. On the appointed day, the scheduled timeframe passed. I called to check. The two-hour window surprised the customer service rep as their policy is usually four, but at this point, that wasn’t the issue. When was the tech arriving? The representative made a call and I was told that the tech had been delayed due to a problem at another site. I would be the last call of the day and the tech would call a half-hour before arriving.

The end of the [business] day came and no call-no repair tech. Well, sometimes they arrive after hours to finish the scheduled jobs. That didn’t happen. Day wasted. The first thing the next morning I’m on the phone to work it out.

The customer service representative was empathetic and apologetic. Good start. She said she would “investigate” and get back to me. I put investigate in quotes because I found that an interesting choice of words. Regardless, it made me (the customer) feel that she took the matter seriously and would actually get answers.  (Read I’m in your way, to see how simple words can change a customer’s experience)

It took a couple hours but the customer service rep did get back to me. And she had really investigated what had happened.  She explained the company’s internal communication process and policies. She then explained where the failure occurred. In my case, the repair tech had been delayed beyond the appointment time and emailed the service coordinator. However, that email was after hours and the coordinator was out of the office the next day. 

She offered the explanation not as an excuse but as factual reporting. I thanked her for the explanation and for being so thorough. She said that she tries to respond to customers the way she would like to be treated. While I understood their process, I explained that a call directly to the customer at the time of the missed appointment would have helped; it would have been more welcome than no communication. The customer service rep sincerely took my suggestion. She then scheduled my repair for the first available date, which was within three business days.

Not offering excuses and providing a thorough answer definitely deescalated my situation. I’m sure some customers would have been more irate and would not have accepted the answer, but hey, the appointment had already come and gone, what could the representative have done at that point. Except for provide-Customer Service.

Another positive experience that started out as an inconvenience occurred at a Chick-Fil-A. I had placed an order using the mobile app for pickup. The order went through and the payment processed.  When I arrived at the restaurant, it was closed for remodeling. Now what. Luckily, I’m in an area that pretty much has two of everything in a short drive. I hop over to the next nearest restaurant ready to tell my story. Once inside I ask for the manager. A sentence into my dilemma and she asks to see my mobile order to confirm. Without further explanation from me, she processed my order. I complimented the manager for being on top of the issue and her reply was, “Thanks, but we’re really not on ‘top of it’ if the app is still accepting orders”. She immediately got on the phone and I could overhear her speaking to someone about the problem. 

Both of these examples exemplify how communication is essential to customer service. My experiences started out poorly due to a lack of communication but both ended positively. In both instances, the problem was identified, what was suppose to happen explained, and the problem fixed with little effort on the part of the customer. 

Read more articles on Customer Service 

HIring in the Gen Z age

Look out workforce there's a new generation on the horizon. Employers are, hopefully, getting comfortable with the changing hiring landscape that Millennials have cultivated. But not too comfortable. For the first time since Millennials took over the top spot in the workforce, the next wave is coming of age. Gen Z, those born after 1996, are entering adulthood and will be submitting resumes.

The numbers

Millennials are persons born between 1981 and 1996. The Pew Research Center estimated that Millennials surpassed baby Boomers in 2016 and now are the "Old Salts" in the labor force. While Baby Boomer numbers are declining and Millennials are taking the mantel, Gen Z has been sneaking up. Bloomberg estimates that Gen Z will surpass Millennials in 2019 comprising 32% of the world's population. By 2020 they will be the majority in the workforce.

Millennials hit the workforce in such numbers and such differing personalities from Gen Xers and Baby Boomers that they changed the way business was done. Both in marketing and hiring. In order to court new hires from this generation employers had to change practices. The marketing world has gone to great lengths to shape campaigns to attract Millennial customers.  A generation literally changed the way business was done. Just as the business world had things were figured out it appears that changes will again have to be made. 

Who is Gen Z?

Millennials seemed to get a bad rap in the workforce but by sheer numbers were able to change how business is done. Every generation has its own idiosyncrasies. Technology advanced so quickly over the past thirty years children and grandchildren grew up much differently than their parents and even from each other. Gen Z is the first post 9/11 generation and the first generation in which smartphones are bodily attachments. According to Buzzfeed, here are a few things that Gen Z never heard of or are curious about: Payphones, Floppy discs, VHS and cassette tapes, The phrases-"Roll down the window" or "Hang up the phone", pound sign, pencil sharpener, film or film canisters, Gameboys or game system cartridges. At least some early Millennials may have come across these things or their remnants.

Generational differences

A Cultural trends report by Endeavor Global Marketing lists three major differences between Millennials and Gen Z. Gen Z is described as having non-binary beauty or gender fluid beauty concepts. They are a progressive foodie culture in which stories are part of the experience. The report says, "Expect to see a shift from photogenic, Instagrammable, food to the emergence of the stories of those behind the dishes". Gen Z will expect a more connected theater experience in which shows are releasing soundtracks early and streaming shows which generate more viral interest.

According to Inc.com, Gen Z prefers conversation to mass communication. Instead of being absorbed in social media they are more interested in quality, personal relationships. While Gen Z is less interested in their friend count, they are interested in getting their news via social media or the Internet. Compared to Millennials Gen Z is more interested in entrepreneurship.

Hiring Gen Z

What does all this mean to employers and hiring? Knowing what is coming next and how to adjust. Just as you know the qualities you are looking for in an employee you need to know what qualities the employee pool has to offer and is expecting. As you and your business age, the hiring pool is getting younger. Gen Z has aged in a different time from Millennials. Knowing about what will soon become the largest generational workforce is how employers will attract and retain employees.

Concordia University-St Paul released a study on what to expect from Gen Z in the workforce. Gen Z tends to be more like their grandparents when it comes to privacy and practicality. As mentioned, they have never known life without a digital connection at their fingertips. They are multitaskers, using on average of five screens. They believe that social media is a big part of their lives but crave more personal relationships and worry that social media erodes this. They are frugal shoppers and distrust big brands. 35% plan to start retirement savings in their 20's. 

The study continues with an assessment of Gen Z in the workplace. This generation is hard working. They are deeply driven by security and are motivated by salary and health benefits. They are willing to put in the extra hours if they are rewarded for it. They prefer to work independently and value skills and self-improvement. They feel that they are responsible for driving their own career. They view technology as a tool. They want to be coached and trained.

There you have it. Everything you need to know about hiring the perfect young candidate and providing them with a long and successful career. Well, not everything. But it's a good jump on knowing who will be sitting in your interview chair. The point is, there is so much more than just putting up the Help Wanted sign. Knowing your candidates will go a long way in making the proper hire and saving everyone a lot of headaches.  

More blogs on generations and the workplace at https://mazzellainvestigations.blogspot.com/search/label/millennials