Showing posts with label SEO. Show all posts
Showing posts with label SEO. Show all posts

Monday, September 11, 2017

Cleaning Up Your Online Presence


Ever been asked at checkout for your phone number? You haven’t been in the store for a long time, if ever by your recollection, but the clerk wants to know if you’re in the system. You provide a phone number and surprise surprise you are in there! Phone number, name, and address. It’s probably not a retail conspiracy to create a super database of shared data. What it does reveal is how our lives and personal data are intertwined within the world of information.

When information was written on paper there was less of it and it was more fragile. Tear it up, burn it, poof it’s gone. Carbon paper, mimeographs, and copy machines (Younger readers will have to look those up) changed that. Documents were being copied and filed in triplicate. Computers, of course, made it all easier but it wasn’t until the ol’ World Wide Web came along that hiding in plain sight became difficult.

In the old days it was easy to disappear. You simply moved to another town. Started using a new name and slowly built your new persona. As technology progressed information began being stored on computers. Those computers could be accessed for information stored about you, but only for the specific information the entity had stored. Once computers became connected one entity could access another’s information. Then they began sharing information between each other and saving the data locally. The more digitally involved you are the bigger your online presence. As young people enter adulthood they have little to no digital footprint in the context of financial databases. What they do have is a social footprint, more on that later.

Google yourself

Have you ever searched your name? If not, give it a try. You might be surprised what pops up or how many of you are out there. The more you are in the public eye the more information that is going to be out there and, thus, the harder to clean up your online presence. A regular Joe should have limited occurrences as the result of a search. But even regular Joe’s can have an online presence depending on their interaction with social sites and images associated to their name. And that is what you need to be controlled.

Information for sale

Think about the seed system of a watermelon. You can take out a portion from the middle, but there are going to be all those strands extending throughout the melon. That is how it is in the digital world. Things truly do live forever on the Internet. You can have a record expunged from a database, but any reference to or sharing of that record in other databases is going to give it new life. Data has become a big commodity. Everything is for sale on the Internet. Data is being collected on every interaction you have on the Internet. The data collected by brick and mortar businesses is sought after. Once government databases went online (real estate, court information, etc) information brokers snatched up this data. All of this information is bought and sold and resold. The original purveyor of the data may have deleted it but the new entity has it saved and published it their own way.

Everyone that has data is looking for revenue sources, especially governments. Data mining companies buy data from phone companies (landline and wireless) and the government (real property and court records). The information is legitimately offered for sale on the Internet through pay sites or resold. Ever get those mailings and wonder how Joe Realtor knows how long you’ve lived in your house and what you can sell it for?

Your Job image

Younger people may not be in databases for real estate or financial institutions but they are using social media and sharing the media. Even someone with little life experience will pop up in a simple Google search, most likely under images. This is what haunts the 20-somethings when they start their job searches. Over the last few years’ different surveys have revealed that 40% of college admission offices and 40% of HR professionals research social media regarding applicants. Staying aware of your online presence is especially import when trying for a job.

Cleaning up online presence

You’re first step should be stop the flow of information. Review and change your social media privacy settings. Remove information from online shopping and other accounts that are old or unnecessary.

Whether it’s the garage, the basement, or the Internet before starting any clean up job you have to assess the situation. Start by searching your name and then different variations with your name, town, occupation, and any other identifier that you feel has a strong attachment to your name. Would suggest using Google as it is the most powerful, but using other search engines wouldn’t hurt. You’ll probably get different results.

Make note of the sites in which you pop up and what they are referencing. Find the source of the material you want removed and contact the source directly. Many will want sound reasoning why the post/picture should be removed. May want to read the companies privacy statements before you make the call to know where you stand and/or how to make the request.

Even though the source removes the post once it has been shared it lives on in other sites. You’ll have to track the posts digital trail and contact those companies as well. The tedious part is finding every link that’s associated with your name and going through the process each time. As with any situation where you are fighting an issue Document Document Document. Keep copious notes of your efforts in case you need to prove your attempts later or make subsequent requests.

After all that you are still going to be able to “find yourself” on government public access sites like real property and courts. People search sites and phone number search sites sell the information you are trying to keep private. Matters of public record like newspaper articles in which you’ve been mentioned are going to pop up.

To get your name removed from marketing lists there are organizations that can help. Similar to the national do not call registry, these services allow consumers to opt of marketing offers. You would be adding your name to another database, which may be counterproductive to what you’re trying to accomplish, but it does keep marketers from contacting you. Maybe. Who knows if it really works?

One such service is run by the Direct Marketing Association and allows consumers to have their names and addresses removed from direct marketing mailing lists. There is a fee-$2 for 10 years if you register online. The site can be found at www.dmachoice.org. The second removes the consumer from credit card and insurance offers. The service is provided in a joint venture between Experian, Equifax, Innovis, and Transunion. The site can be found at www.optoutprescreen.com.

You won’t be able to eradicate everything. If you’re serious about removing yourself from the Internet you’ll have to have as much as possible redacted. The rest will have to get buried in the voluminous amount of data filling the Internet. The less that is out there the more specific the search will have to be to find you. Not gone but harder to find.

Your personal information may be in myriad retail databases but at least you can try to keep what others read about you to a minimum. You can’t just completely disappear but can clean up your online presence so that you’re not easily searched.


See our blog archive for more posts about online presence.

Thursday, March 10, 2016

Sue for a review?


Only in the last couple years have small business owners fully taken grasp of the power of Internet marketing. The first step was to jump on the web by building and publishing a site. Companies sat back and figured that would do it, we’re on the Internet. Then a company came along and, basically, took control of how people search for information and what the results of those searches would be (Google it). So now businesses had to ensure their websites could be found when potential customers entered popular search terms.

As commerce began interacting with the search engine gatekeepers, companies specializing in search engine optimization (SEO) figured out how to get websites on the first page of search results. Once that happened, companies began to compete for the slots on the first page. Search engine programmers were also watching and began ranking the companies in the search results based on the sites web activity, content, links, etc. The SEO companies figured this out and the dance began and continues. Part of the data collected that goes into search engine rankings are business reviews. In part, the number of reviews affects the search results so a push was made to increase those numbers. Potential customers began to actually read the reviews and make shopping decisions based on what others had experienced.

Encourage reviews

The next entrepreneurial Internet evolution was the development of review based business listings that helped people make shopping decisions based on what others were saying. Yelp is one of the most popular services for finding businesses on the fly. Users rely heavily on the reviews they read. So, businesses naturally seek to be reviewed which in turn provides a 1 to 5 star-based rating system. To please the review “powers to be”, businesses seek out and encourage reviews. Through Yelp, Google, Facebook, and myriad other search engines and business listing sites, a company can have many opportunities for customers to leave reviews. All of which are searchable by patrons and used to rank the business in search results.

This is all wonderful until a business gets a bad review that stinks. Like everything else on the web, once it’s out there, it’s out there. There’s an old saying that it takes ten atta boys to overcome one oh crap. Once a company gets a bad review the decision has to be made to respond or not, or try and bury it with good reviews. Even if the company corrects the issue offline the bad review is still out there.

To encourage reviews companies, will provide on-site access so that customers can leave comments immediately. Some offer coupons, discounts, and other enticements to get customers to leave a review. Some, however, have attacked the problem from the other end. Not so much discouraging bad reviews, but attempting to take the ability away from customers.

Companies have begun putting non-disparagement clauses into contracts. A non-disparagement clause restricts individuals from taking any action that negatively impacts an organization, its reputation, products, services, management or employees. In Texas, a pet sitting company is currently suing a couple for posting a negative review on Yelp. The plaintiff is seeking more than $6,700 in damages, alleging the client violated a non-disparagement clause in the signed contract when the couple posted the bad review. It will be interesting to see how this plays out.

Get out the vote

People don’t picket outside your place of business trying to warn others of the terrible service they received. No. They get on the anonymous Internet and express themselves. So how to deal with bad reviews? Ecommerce has changed the way a company markets themselves. A company has to encourage reviews. Help make it easy for customers to find the place to write reviews. As they say in election years-Get out the vote!  You want to rack up as many atta boys as you can and keep the trend going. Circumvent bad online reviews by addressing issues as they arise. If left to fester you can bet you’ll be reading it online.

If a bad review pops up, acknowledge it. Don’t be argumentative.  Apologize and make it right. Explain to other readers in the response what was done to correct the issue. The same goes for good reviews. Acknowledge and thank the writer. Either way, show you care about their business. Of course, if your bad reviews outweigh your good reviews maybe there are other issues you need to address.

Depending on your customer base, getting them to write reviews can be like getting blood from a stone. Make sure they know reviews are welcomed and how they can do it. Follow up. People will say they will write a review but once they leave your business it never happens. Provide good service and the good reviews will come.